1Cover reviews
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overall rating 8.5 1750 reviews
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Customer Experience
8.5
- Awesome 1328
- Good 188
- Average 49
- Bad 40
- Terrible 145
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Value for Money
8.6
- Awesome 1304
- Good 226
- Average 70
- Bad 31
- Terrible 119
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Claims Experience
8.1
- Awesome 788
- Good 57
- Average 22
- Bad 18
- Terrible 159
Why Bother
I subm itted a claim and I showed how much came out in AUD. However 1Cover used their own 'exhang...
Better to be safe than sor...
Purchased when holiday was booked. Easy to purchase. Piece of mind. Grateful not to have used it, bet...
Great cruise cover
I chose 1Cover for cruise travel insurance. I read the PDS and was happy with the extra things they ...
Strike action plus insuran...
Rampant inflation in Argentina resulted in a general strike grounding most airlines in Argentina in l...
Always dependable
As a regular traveller 1Cover are my go to, they're fantastic communicators, competitively priced...
Prompt Claim Settlement
We had to cancel our planned trip due to a major health issue. The claim form was clear, it was easy ...
Best Insurance Company
I always use 1Cover for my travel insurance and being the first time I have had to make a claim. The...
Very Good communicators an...
At first I thought the process was a bit over the top, but I fully understand the process. Responsive...
PEACE OF MIND
We fortunately didn't need to use our travel insurance policy but it provided peace of mind for o...
Cruise insurance
Easy to arrange online and at
competitive pricing. Cruise specific policy options for our needs m...
They helped me out in a pi...
Approved my claim and helped me through a hospitalization and ambulance ordeal ... Then courtesy of I...
Great to have 24x7 contrac...
We required assistance immediately and 1cover had great staff to assist us 24/7. Thanks for getting ...
Covered
Like all consumers, I did shop around however, 1Covwe still came out on top with what I was looking f...
Terrible customer service
I didn’t need to use the insurance but I needed to extend my insurance and I couldn’t. The website sa...
1 cover was excellent when...
Before we traveled earlier this year we compared lots of travel insurance companies, 1 cover was the ...
Very Happy
I did a lot of looking to find a great deal on insurance for our family to travel overdeas. My friend...
Happy so far, multiple pol...
After multiple holiday policies, I fortunately have not needed to make a claim. When making an enquir...
Travel Insurance Claim
I was unable to travel due to a medical episode. I submitted a claim seeking reimbursement for an air...
Great product
had a good experience with the claim team, super happy with the product. Would recommend to friends a...
Excellent support in times...
1 Cover was extremely helpful in assisting with reimbursing a claim for interruption of travel due to...
Easy process, reasonably p...
It was great to know that, even with my declared medical conditions, I was covered, and that it was s...
Well priced simple to appl...
We looked at other products and we pleasantly surprised with the quality and price of this product. I...
Check Your Cover Closely
It’s a comfort in one regard to have insurance and often a necessary, however for luggage claims the ...
Prompt Response Time &...
Claims consult Carol was fantastic throughout the entire journey. Was great dealing with only one rep...
Extremely Easy Process
This has to be the easiest process to obtain travel insurance from start to finish. The web site is e...
Satisfied with claim outco...
I claimed on a health issue for which we had paid the additional $194.00 premium.
After the proc...
Happy with the service pro...
We've never had to actually make a travel insurance claim before and were very pleased and gratef...
Thank goodness for travel ...
My husband spent 16 days in all in hospitals in South Africa and as soon as I notified 1Cover I recei...
Excellent service
I have used this company twice this year for overseas travel , great value for money and easy to und...
Confidence in travel insur...
After dealing with other travel insurance companies l was very pleased with the service from 1Cover. ...
Offered a cheaper rate tha...
I didn’t put in a claim but was happy with the insurance quote acknowledging my medical conditions.I ...
Peace of Mind
I was glad no one got sick
Glad to have cover if someone got sick.
Peace of mind having cove...
7yr old son had appendix o...
I used to be a travel agent for 13 years pre Covid. We always sold a different insurance company but ...
value for money
My friends and I always use one cover as it is great value for money and cheaper than other big name ...
Caring
When I needed help most, 1Cover really came through for me, covering all hospital and ambulance costs...
Had to make a Claim
2 wk prior to our cruise, hubby became ill. I filled in online for claim uploading the paperwork need...
Easy to claim, great value...
Insurance companies really show their colours when it's time to claim, and I couldn't fault 1...
Excellent service and comm...
Cancellation of intended trips is a stressful process and full of unknowns. This company was responsi...
Absolutely amazing custome...
I had to deal with a stressful family situation during my last trip. The empathy, professionalism and...
Excellent service and comm...
Cancellation of intended trips is a stressful process and full of unknowns. This company was responsi...
One of the better travel i...
On the whole a responsive and reasonable TI company. The only issueI have is that if an airline cance...
Value for money
Good coverage of pre existing medical conditions price competitive.easy to purchase online website ea...
Travel Insurance
I have been using 1Cover for many years when I travel overseas. I find their rates as competitive as ...
It was a thorough and very...
I have used them for many years but have never had to put in this type of claim before, so one is ini...
Took a month to process, r...
Every single email you send takes up to 10 BD for a response. So if you are missing any information a...
very happy with all aspect...
We are an older couple and travel insurance quotes are hard to come by or very expensive. We found 1...
Submitting a Claim
The Customer Service has been amazing! I was dubious when I could not contact 1Cover by phone but th...
Broken arm in bali
Best $130 I've ever spent, after tripping over in Indonesia, I required emergency surgery and 4 d...
Failure to cover flight ca...
Took out insurance in good faith but apparently should have read the fine print. My flight was cancel...
customer friendly
The last hassle that you need when your partner becomes sick just before you are to go on holiday is ...
Excellent choice
The big trip to France. Itinary Day 4, tripped on uneven footpath and landed on my hip. I could not g...
Great price and no hassles...
Used 1cover, as they offered a great price. No hassles making a claim online. Also, company was very ...
Low cost insurance but exc...
We had an expensive holiday booked, Airlines and cruise. Unfortunately I got sick and we had to cance...
1Cover AMAZING
Claim process so simple and easy.
customer service went above and beyond to make sure my family ...
Medical insurance claim
Lodged a medical insurance claim which was simple and straightforward. Claim was processed quickly an...
Hid behind "fine print" to...
1 Cover hid behind "Fine print" to reject a travel claim. We cancelled a holiday to Bali as my mothe...
Great service!
After having some medical issues in the USA and submitting a claim to 1Cover they were very helpful, ...
1Cover Travel Insurance
I have used 1Cover Travel Insurance for many years now and have always had good service.
My last...
6 months insurance to Indo...
I highly recommend you guys to all my friends after the experience I had! 1cover was very kind and pa...
1Cover to the rescue with ...
I was very relieved that I chose 1Cover on a recent holiday to far North Queensland.
I had the u...
My refund was very quick
I phoned the claims department and explained my situation that I wasn’t able to travel to my destinat...
Hassle free claim and spee...
Due to sudden illness we couldn't travel, when we placed the travel insurance claim we received...
Disappointing is an unders...
We took out a comprehensive policy for a long overdue holiday. After taking out the policy, medical ...
Relax and enjoy your holid...
I feel at ease when I travel knowing that 1 cover is there to support me if I need it. I have had to ...
Claim not fairly treated
Claim was made for a missed flight resulting in needing to buy a new ticket and that was not paid. Wh...
Cancelled trip due to trav...
After supplying all the relevant paperwork required to support my claim, it was reviewed and I had an...
Medical claim
I sent in my claim about a week after arriving home and within a week I had the claim processed and r...
Forgotten item
I inadvertently only added one of two medication receipts to my original claim. I emailed 1cover. It ...
Quick and easy travel insu...
It's a little difficult to provide a full review as I did not need to make a claim (which ultimat...
Great service & quick ...
We have used 1Cover on numerous occasions and we have had to claim a couple of times. We find the cla...
Quick response
I was happy with return response time regarding my claim. 1 Cover covered my expenses except the $200...
Efficient claim process
I was happy with the way my claim was settled. But like many travel insurance companies these days, t...
Great cover options
Fast, efficient and great options with the policy.
All sorted within minutes on the day of travel...
Decent pricing
For a family of 3 it was really good highly recommend it they’re reputable I recommended it to myself...
Bit of a scam
They don't tell you that things depreciate and you will never recover the value of what you paid ...
Very Poor Service after 10...
I was very disappointed in the service I received from 1 Cover recently.
I have been a customer f...
Very quick response and pa...
Although quite entailed with regard to documents required to substantiate a claim, I am an older woma...
Good until you need to cla...
Make sure you read everything. lost my kindle on the plane I said the last time I saw it was in the o...
Help when a errors and cha...
On our trip, we had a fight time change prior to leaving. But the change time between domestic and in...
Fast resolution
Very pleased with the quick response to our claim. Once we had submitted the requested paperwork the ...
Amazing service from start...
I recently broke my ankle overseas, and 1cover were there to help. From helping me out at the hospita...
Claim process
While still at sea the claims team worked with me via email to help complete my claim. They were frie...
easy to deal with
never expected to use travel insurance but very happy to have it, used it and the experience was just...
Single-point of contact ma...
I had a terrible time with Qantas leaving me and my partner stranded overseas after a cancelled fligh...
easy to purchase, good pri...
I've used 1cover regularly over the past ten years. Always a good price, and on the one occasion...
Should be a NCB or loyalty...
We only go with one cover because it is the least expensive. We have travelled over 30 times and paid...
Unbelievably fantastic, re...
I am so so grateful to 1 Cover, I got incredibly unwell in Peru and ended up in hospital by myself. N...
Very difficult to contact ...
I needed to make a minor adjustment to my policy and due to it being extremely difficult to contact, ...
Faultess communication and...
This was the first time we had claimed on a travel insurance policy. The communication from 1Cover wa...
Everything went smoothly.
From the moment I reported that I needed to make a claim the staff could not have been more helpful. ...
My son in law broke his le...
While in Bali recently. My son in law broke his leg 1 Cover immediately responded. Arranging the ope...
Great experience as usual
Forth time ive used Icover (with one claim) and icover is great travel insurance- just about to go ba...
Claim
1cover was very quick to settle claims for missed ports on cruises. Definitely recommend if you are p...
Insurance that gives you p...
I find 1Cover the best travel insurance, particularly for Cruising. It meets the requirements of the...
Easy call from overseas , ...
Simple call to call centre , they asked logical questions and approved medical care fast.
Claim ...
Great Cover, Quick Claims
We have used 1Cover multiple times for Cruising over the last several years, we have made claims that...
1Cover travel insurance reviews
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