- Overall
1.0Overall
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Customer Experience
1Customer Experience
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Claims Experience
1Claims Experience
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Value for Money
1Value for Money
I will never go with 1Cover again.
As a frequent traveller, I have always selected 1Cover to be my travel insurance provider. I found them to be competitive in price and helpful on the phone (well, the sales department anyway). This trip is the first time that I have ever had to call them with an issue. My partner suffered from a fall on our trip and the response we got when we called 1Cover was absolutely disgusting. We were treated like criminals and made to feel as if it were our fault that my partner was quite badly injured. The "customer service representative" snapped that our claim may be covered, but they would have to assess that and seemed irritated that we had even called. Apparently, comprehensive insurance for "unlimited medical cover" doesn't really apply when it comes to an actual issue. The last thing you want when you are in a foreign country, in pain and uncertain of what to do next is to be treated like that. The solution? We hung up on 1Cover and went to the Emergency Department of the country we were in. It was the best decision we made. We were treated with respect and kindness, and were fortunate enough to receive the treatment for free. My only regret is paying out $500 to 1Cover for non-existent travel insurance (plus thousands of dollars for previous trips). Their response to our frightening situation was absolutely disgusting. 1Cover may look good on paper, but they certainly do not keep their promises.
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