- Overall
1.0Overall
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Value for Money
1Value for Money
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Claims Experience
1Claims Experience
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Customer Experience
1Customer Experience
Loop hole experts. Guaranteed to lose out if you make a claim.
I submitted a claim over 6 months ago, and I am still waiting on my reimbursement from all my stolen apparatus. The staff are lovely over the phone, however they are dictated to behave in strict structural mannerisms by the Allianz hierarchy. They will find any loop hole to depreciate the value of your items, and in my case, completely eradicate the items off your claim for unfair reasons. I had proof of my brand new stolen iPad (amongst other things), with a receipt, however they declared the receipt was not sufficient proof as the top of the receipt was missing, and it was impossible for me to locate the original buyer (as purchased off gumtree) to request the full receipt. I had the IMEI blocked for my iPhone 5, and confirmed by my phone company, with other documents that I owned the iPhone 5, yet they declared the IMEI is still unblocked and that I needed more proof. I sent so many emails proving these items belonged to me, and I would always get responses that there were missing documents, or they hadn't received them. I had to speak to a different staff member every time (over 10 staff members), and inevitably every time I was put on hold for a period of time so they could 'familiarize' themselves with my case, and still had little idea of my situation. Allianz, as I have heard from various other people as well, will find any grey areas so that they don't have to pay you out, and if they are persistent enough, the aim of their game is to get you to give up so that nil reimbursement is payed out. They are a snidey, selfish, money-guzzling, tyrannical organization and without doubt, will leave you in financial debt with less that you were guaranteed.
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