- Overall
3.0Overall
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Claims Experience
1Claims Experience
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Customer Experience
1Customer Experience
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Value for Money
7Value for Money
No Never Again
First time using this insurance provider and unfortunately I needed to file a claim. Followed the instructions and promptly sent it off. Twice I have tried to follow it up just to even see if it has been received and I keep getting excuses about a back log ( apparently a 1000 claims sitting on the desk!!) and that it would be to much trouble for the girl to check the claims awaiting input into the system so I have to wait till they catch up and issue a letter to acknowledge receipt of the claim let alone the time frame for processing! This insurance company was suggested by our travel agent but never again its to hard talking to people that aren't interested in your call let alone all the information I forwarded she barely suppressed her yawn!
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