- Overall
1.0Overall
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Claims Experience
1Claims Experience
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Customer Experience
1Customer Experience
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Value for Money
1Value for Money
Completely Ignored
I was recently hospitalised in a West African nation.As I am located in a remote region, I have very limited telephone and internet access. As there was no option for a freecall from here I tried calling and was put on hold until my phone credit expired. Repeated emails explaining my situation, and a request for someone to contact me, were either entirely ignored or an automatic response with a link to the website was sent to me. The customer service equated to zero. Apalling.
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