- Overall
1.0Overall
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Value for Money
1Value for Money
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Customer Experience
1Customer Experience
Nearly $400 wasted - do not buy this insurance
I basically had the most terrible experience of my life. I had a trip planned for 3 months in the USA and when I got to America I was denied access into the country and straight sent back on the next flight after being detained for 15h for no reason.
I have booked another trip now because I need to get over that terrible experience and I also have taken time off to travel so I rang 1cover to ask them whether my policy would cover the new places I would travel to and they told me I had left the country and returned and therefore my policy would be void and I would have to buy a new policy. So $400 dollars plus the money for the tickets wasted and I haven't even been anywhere yet. Now I have only booked a 6 weeks trip and not 3 months like initially planned, but the insurance is not willing to make adjustments. I'm very disappointed.
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