- Overall
1.7Overall
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Value for Money
2Value for Money
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Customer Experience
2Customer Experience
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Claims Experience
1Claims Experience
1Cover review by james unterweger
Terrible service
Firstly when I was told that there would be no excess charged due to my flight being cancelled, I was asked by a staff member for 100 dollars when submitting my claim. The claim itself took a month to complete and I am still awaiting payment. Also I was not told that whatever the airline pays for 1 nights accommodation is taken out of what you can spend with 1 cover.
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