- Overall
1.0Overall
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Claims Experience
N/AClaims Experience
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Customer Experience
1Customer Experience
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Value for Money
1Value for Money
Misinformation
My husband and I traveled to Portugal to visit our son with the intention from the outset that I would stay longer returning a month later.
As such we had 2 different return dates.
When I extended my stay a further 3 weeks I notified ICover who charged me to extend my policy-perfectly acceptable- but when I asked why it was so expensive almost the cost of the initial coverage they said it included my husband even though he was already back in Australia.
When I challenged the ludicrousness of this the response was that he was on my policy and need to be covered.
When I asked if there were any problems splitting the return dates I was not informed about this prior to our travel. Clearly from the information I provided from the outset we were going to be needing two different covers.
Consequently I feel that you omitted critical information to provide misinformation and I will be contacting Consumer Affairs and reporting ICover.
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