- Overall
1.0Overall
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Claims Experience
N/AClaims Experience
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Value for Money
1Value for Money
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Customer Experience
1Customer Experience
Totally unhelpful during Hurricane Harvey
When i called 1cover two days before the storm to mention that i was heading towards it and was i covered for changing my travel *away* from Harvey i was told that there was no cover until *after* the event.
When i called from Houston during Harvey to ask if i was covered for getting a hotel in Dallas if i could get there i was advised that i was supposed to stay in the same hotel or 'in the area' (in other words stay in the disaster area!) and that i wouldn't know if a Dallas hotel was covered until i put in a claim (who wants to bet the claims team reject it?).
So the Emergency Team can't advise on cover. They have also provided zero advice on the best approach to minimising the impact and expense caused by Harvey. So what their role entails is anyones guess (giving useless rote responses seems to be their current modus operandi).
What is painfully obvious is that 1cover are fine if your biggest travel risk is losing your phone or having a flight delayed. If you find yourself in a serious pickle then you are better either relying on your own wits or going with a *real* insurance company.
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