- Overall
4.0Overall
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Claims Experience
N/AClaims Experience
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Customer Experience
3Customer Experience
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Value for Money
5Value for Money
Used them for years and won't ever do it again
Applied for cover for a pre existing injury and was prepared to pay to extra for it, but they wouldn't cover me. Kind of defeats the purpose of having insurance.
I've also used them every single time I've travelled and this last time I phoned to get cover and I didn't even get a discount for being a repeat customer where every other year I have. This is just ridiculous. No loyalty.
Also, the "refer a friend and get a gift card" thing is a lie. I emailed back and forth numerous times with 4 different policy numbers of family and friends who I've referred and no one has ever gotten back to me. The reason I had to email for it was because the link they give you to book through doesn't work. It is a direct link to the main website. I've never received any gift cards and they can't even respond to my emails. Just slack. I won't be using them again.
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