- Overall
4.7Overall
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Claims Experience
1Claims Experience
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Value for Money
10Value for Money
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Customer Experience
3Customer Experience
1CAU024085
I sent my claims information by express post on 14/11. It arrived in your box on 15/11. i was informed on 21/11 it had only just been received. this is not good enough when you tell me it will then take up to 10 business days to process. I deliberately sent Express Post with a registered section for you to acknowledge receipt of parcel and this was not done. I had to ask Patyn to send me an email on 21/11as I thought it was Australia Posts' fault. It was not their fault. It was at your end and I am not impressed it has taken 7 days when the letter was in your box on the 15/11 from the PO records. Ben was abrupt and uncompromising in his conversation with me this morning when I explained it was your error and the claim need to be brought forward asap. I kept getting the standard response of it will take up to 10 days. Not good enough when I have been inconvenienced by your mail processors. Please do something before i write a letter to people higher up in your organisation as this is not good enough.
Ann Edgar
a disgruntled claimant.
1 comments on this review
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