• Hi Brooke,

    Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.

    I’m sorry to hear that you were unhappy with the outcome of your claim. However, you can choose to have your claim escalated and reviewed by an independent panel if you wish.

    To organise a review please email your policy details with the subject ‘claims IDR review’ to claims@1cover.com.au.

    If you have any further questions about the complaints process or to explain the Policy Documents, please call 1300 369 883 or email info@1Cover.com.au.
    Reply from 1Cover representative