• Hi Virginia,

    I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.

    I will personally follow this up for you and have a manager contact you as soon as possible.

    Again, we apologise for not providing you with the exceptional customer service you deserve.

    Sophie@1Cover
    Reply from 1Cover representative