• Hi Kevin,
    Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
    It’s perfectly understandable that you’re upset about what has happened. We don’t like to see our customers upset and inconvenienced.
    On occasions we do have to make changes to our policies or procedures, generally this is to enhance our service but can result in cover not always being offered under the same circumstances as before. We do take into account where you are travelling to and how long for, so although we could not offer cover for this trip we may be able to offer it to you in the future.
    Sophie@1Cover
    Reply from 1Cover representative