- Overall
3.7Overall
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Value for Money
8Value for Money
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Customer Experience
2Customer Experience
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Claims Experience
1Claims Experience
1Cover review by Esther Gledhill
claim process disappointing
we were told a number of times that we weren’t eligible to be covered for our extended stay. It was only after the representative was out of excuses that we were able to claim
1 comments on this review
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
I'm sorry that our representative appeared to make excuses in regards to your cover, we encourage customers to submit formal claims with supporting documentation in order to get an official response from our claims team.
We do hope that your enjoyed your trip, including your extended time away. I understand that this claim is now fully resolved. If this is not the case please email me with your details to info@1cover.com.au
Sophie@1Cover
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