• Hi Esther,

    Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.

    I'm sorry that our representative appeared to make excuses in regards to your cover, we encourage customers to submit formal claims with supporting documentation in order to get an official response from our claims team.

    We do hope that your enjoyed your trip, including your extended time away. I understand that this claim is now fully resolved. If this is not the case please email me with your details to info@1cover.com.au
    Sophie@1Cover
    Reply from 1Cover representative