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1Cover review by Andrew Duncan
Looking for a loophole not to pay claim
I am an Australian living in Thailand, and as I was travelling on holiday to Australia, I chose an Australian company for my travel insurance, I even upped the policy to make sure all my valuables were covered.I gave proof that I am indeed living abroad, but as I hold an Australian Driver's Licence (with Australian address on it, You cannot hold an Australian Driver's licence or Bank Account without listing an Australian address).So they're concluding, even with proof to the contrary, that I live in Australia and therefore my claim is not covered. Typical of Insurance companies just not paying up.I'll be advising everybody on Facebook not to use 1cover
1 comments on this review
Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
I’m sorry to hear that you were unhappy with the outcome of your claim. And that you were not happy with the wording of our policies. However, you can choose to have your claim escalated and reviewed by an independent panel if you wish.
To organise a review please email your policy details to me at info@1cover.com.au with the subject 'Product Review'.
Andrew@1Cover
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