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1Cover review by Ingrid
10+ Years with 1Cover, last experience was deplorable !
10+ years of continuous travel insurance with 1Cover, and I am bitterly disappointed in the outcome of my last claim. Suitcase damaged during travel worth over $200 to replace and only received $4.60 back from 1Cover. What an absolute joke. It would take some serious consideration to ever use you again.
4 comments on this review
I’m sorry to hear that you’re not happy with the outcome of your claim. I can appreciate why you’re disappointed in the outcome of your claim on this occasion, all luggage claims are subject to an excess and depreciation, the level of this excess can be selected when purchasing a policy.
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
Sophie@1Cover
We use international insurance standards to determine depreciation. Depreciation will apply starting from the time of purchase until the date of loss. Different rates of depreciation will apply depending on the type of item, age of the item, and the asset life of the item as the ATO defines.
Of course, we consider all claims on a case-by-case basis, and our aim is to work towards a solution. If you’re unhappy with the outcome of your claim, you can choose to have the original decision reviewed by emailing your policy details with the subject ' Attn Sophie: Product Review' to me at info@1cover.com.au.
Sophie@1Cover
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