• Hi BJ,
    I can appreciate that you're disappointed with the wording or structure of our policy document and the circumstances in which we are able to offer cancellation cover.

    There is a common misunderstanding that cancelled flights are covered by travel insurance. However, this is not the case. This is an industry-wide standard – it’s certainly not an exclusion specific to 1Cover.

    Operational and mechanical issues are under the control and responsibility of the airline; they have their own insurance for such matters - it might be worth contacting them directly to make a claim. Like most travel insurers, our cancellation cover is for unforeseen events that are outside of anyone's control, such as illness, natural disasters and bad weather events, hospitalisation etc, allowing you to claim hotel, flight and tour costs for such events.
    I hope this clarifies things a little and that you are able to peruse a claim through the airline. I’m sorry to hear that we were unable to help on this occasion.
    Sophie@1Cover
    Reply from 1Cover representative
  • Thanks Sophie I would say that I am not insuring everyone else. I, apparently, wrongly assumed that we were insuring ourselves against unforeseen, uncontrollable events that impact on us. The claim was for such an event. That fact that the flight was cancelled for operational reasons rather than riot, strike etc. should have nothing to do with it. We did check a few other insurers and at first glance STI seems to cover such events May be wrong but we'll follow it up. Still not happy. Too many "outs" for me.
    Reply from BJ
  • Thanks Sophie I would say that I am not insuring everyone else. I, apparently, wrongly assumed that we were insuring ourselves against unforeseen, uncontrollable events that impact on us. The claim was for such an event. That fact that the flight was cancelled for operational reasons rather than riot, strike etc. should have nothing to do with it. We did check a few other insurers and at first glance STI seems to cover such events May be wrong but we'll follow it up. Still not happy. Too many "outs" for me.
    Reply from BJ