• Hi Kieran,

    I’m sorry to hear that you’re not happy with the outcome of your claim. We use international insurance standards to determine depreciation. Depreciation will apply each year starting from the time of purchase until the date of loss.

    Different rates of depreciation will apply depending on the type of item, age of the item, and the asset life of the item as the ATO defines.

    Of course, we consider all claims on a case-by-case basis, and our aim is to work towards a solution. If you’re unhappy with the outcome of your claim, you can choose to have the original decision reviewed by emailing your policy details to me at info@1cover.com.au with the subject ' Attn Sophie: Product Review'
    Sophie@1Cover
    Reply from 1Cover representative