- Overall
7.0Overall
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Customer Experience
6Customer Experience
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Value for Money
8Value for Money
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Claims Experience
N/AClaims Experience
1Cover review by Roderick Gardner
1Cover unaware of policy holders requests. Not impressed.
Rang to cancel insurance unable to transfer dates. Found 1Cover didn't acknowledge cancellation. Received email from 1Cover regarding our holiday..not impressed.
1 comments on this review
If you decide that you do not want your policy, you may cancel it within 14 days after you are issued with your Certificate of Insurance and PDS.
Our cooling-off period is a safeguard designed to give you the opportunity to change your mind. However, like all travel insurers and service providers, we cannot offer an open-ended refund policy. As a goodwill gesture we offer to change the dates on the policy where possible but again this cannot be open-ended.
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
Sophie@1Cover
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