• Hi Michael,

    Here at 1Cover we aim to continually provide a good quality product, we offer quality cover and legendary customer service. So whilst our competitors have trimmed costs – we have done the opposite, hiring Doctors and nurses as to be on our 24/7 emergency assistance team, doubling our call centre staff, having local call centres in Sydney, Brisbane and Auckland rather than the outsourcing overseas.

    There are countless decisions like this where we focus on putting the customer first, which no doubt is far costlier, but it is a far better service.

    Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
    [email protected]
    Reply from 1Cover representative
  • Hi Michael,

    Here at 1Cover we aim to continually provide a good quality product, we offer quality cover and legendary customer service. So whilst our competitors have trimmed costs – we have done the opposite, hiring Doctors and nurses as to be on our 24/7 emergency assistance team, doubling our call centre staff, having local call centres in Sydney, Brisbane and Auckland rather than the outsourcing overseas.

    There are countless decisions like this where we focus on putting the customer first, which no doubt is far costlier, but it is a far better service.

    Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
    [email protected]
    Reply from 1Cover representative
  • Hi Michael,

    Here at 1Cover we aim to continually provide a good quality product, we offer quality cover and legendary customer service. So whilst our competitors have trimmed costs – we have done the opposite, hiring Doctors and nurses as to be on our 24/7 emergency assistance team, doubling our call centre staff, having local call centres in Sydney, Brisbane and Auckland rather than the outsourcing overseas.

    There are countless decisions like this where we focus on putting the customer first, which no doubt is far costlier, but it is a far better service.

    Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
    [email protected]
    Reply from 1Cover representative
  • Hi Michael,

    Here at 1Cover we aim to continually provide a good quality product, we offer quality cover and legendary customer service. So whilst our competitors have trimmed costs – we have done the opposite, hiring Doctors and nurses as to be on our 24/7 emergency assistance team, doubling our call centre staff, having local call centres in Sydney, Brisbane and Auckland rather than the outsourcing overseas.

    There are countless decisions like this where we focus on putting the customer first, which no doubt is far costlier, but it is a far better service.

    Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
    [email protected]
    Reply from 1Cover representative