• Hi Edna,

    Firstly, I am so sorry to hear about your mothers passing, I can only imagine how difficult this has been for you.

    I can appreciate why you're disappointed in the wording of our policies and the circumstances in which we are able to offer cancellation cover.

    Unfortunately, like most insurers, we are unable to extend our emergency and cancellation cover to family members living outside of Australia & New Zealand.

    Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
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    Reply from 1Cover representative