- Overall
5.3Overall
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Customer Experience
5Customer Experience
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Value for Money
10Value for Money
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Claims Experience
1Claims Experience
Trying to claim when death in family
I had travel insurance for a family trip to Hawaii, my mother who lived in Scotland suddenly passed away. It was decided I would go to Hawaii and then onto Scotland from there, therefore I would not be using my return trip to NZ.
1 Cover refused to refund my return trip because my mother died in Scotland and not NZ.
Disgusting from an insurance company and I could not find this stated in their policy about a family death in another country and therefore having to change travel plans.
1 comments on this review
Firstly, I am so sorry to hear about your mothers passing, I can only imagine how difficult this has been for you.
I can appreciate why you're disappointed in the wording of our policies and the circumstances in which we are able to offer cancellation cover.
Unfortunately, like most insurers, we are unable to extend our emergency and cancellation cover to family members living outside of Australia & New Zealand.
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
Sophie@1Cover
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