• Hi Oisin,

    I regret that we provided you with bad service and a poor customer experience, it is the exact opposite of what we pride ourselves on. A member of our claims team will contact you directly to discuss the situation.
    [email protected]
    Reply from 1Cover representative
  • Hi, I’ve been dealing with your very professional NZ team, but they’ve been totally let down by your system here in Mexico City, which is effectively non-existent. In short, you’re offering a product for sale, that you cannot deliver on - so either exclude Mexico or pull finger and fix your system. I have had to pay over $20,000 NZD myself, on my Visa card, as 1Cover’s system here is a complete failure.
    Reply from Oisin Frost
  • Hi, I’ve been dealing with your very professional NZ team, but they’ve been totally let down by your system here in Mexico City, which is effectively non-existent. In short, you’re offering a product for sale, that you cannot deliver on - so either exclude Mexico or pull finger and fix your system. I have had to pay over $20,000 NZD myself, on my Visa card, as 1Cover’s system here is a complete failure.
    Reply from Oisin Frost