• Hi Margaret,

    I regret that we provided you with bad service and a poor customer experience, it is the exact opposite of what we pride ourselves on.

    I sincerely apologise for the delay in response when you initially contacted our medical assistance team and this is something we will review, we certainly do not wish to add any additional stress to what is already a very distressing time overseas.

    Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
    [email protected]
    Reply from 1Cover representative