- Overall
10.0Overall
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Value for Money
10Value for Money
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Claims Experience
10Claims Experience
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Customer Experience
10Customer Experience
Superior Service
I recently attempted back to back cruises which I insured with 1Cover. Unfortunately on my first cruise I become very unwell and had to cancel my second cruise. I phoned 1Cover immediately advising of my dilemma. The first gentleman I spoke with was amazing. He provided top quality advice and support via phone around how to move forward with my insurance claim. He immediately emailed me links and information I needed to support my claim which helped me immensely. The claims process was simple and easy to follow. I had my full claim complete and ready to lodge within a day. I was expecting to wait weeks for my claim to be assessed and was also expecting some kind of drama with my claim, which has happened to me before when using other insurance providers. This was not the case at all with 1Cover! My claim was processed, approved and funds were in my bank account all within one week of lodging the claim! This was amazing! I am so happy with 1Cover. I will be using them for all future travel insurance and have no hesitation in recommending them to others who are travelling and needing insurance. The entire process was flawless and I can honestly say....I’m one happy customer 😀😀😀😀
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