- Overall
4.0Overall
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Value for Money
8Value for Money
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Claims Experience
2Claims Experience
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Customer Experience
2Customer Experience
1Cover review by Francis Parker
Hard to prove a claim
I made a claim for lost prescription glasses and had great difficulty convincing "you" of my loss. I had to answer the same questions over and over each time with different phrasing. Some questions impossible to answer.
1 comments on this review
I'm very sorry to hear that you were disappointed with the claims process. We certainly do not wish to make the process any more difficult. Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
Sophie@1Cover
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