• Hi Caitlin,

    I’m sorry to hear that you’re not happy with the outcome of your claim. Depreciation is applied to items under the standard Luggage and Personal effects based upon age and wear & tear of the item.

    Of course, we consider all claims on a case-by-case basis, and our aim is to work towards a solution. If you’re unhappy with the outcome of your claim, you can choose to have the original decision reviewed by emailing your policy details to [email protected]
    [email protected]
    Reply from 1Cover representative