• Hi Rachel,
    I’m sorry to hear about the circumstances surrounding your claim and that you were unhappy with the outcome. However, you can choose to have your claim escalated and reviewed by an independent panel if you wish.
    To organise a review please email your policy details outlining your complaint to [email protected]
    Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
    [email protected]
    Reply from 1Cover representative
  • Hi Rachel,
    I’m sorry to hear about the circumstances surrounding your claim and that you were unhappy with the outcome. However, you can choose to have your claim escalated and reviewed by an independent panel if you wish.
    To organise a review please email your policy details outlining your complaint to [email protected]
    Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
    [email protected]
    Reply from 1Cover representative