- Overall
1.0Overall
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Claims Experience
1Claims Experience
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Value for Money
1Value for Money
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Customer Experience
1Customer Experience
1Cover review by Charmaine
Terrible Claims Experience
Won't ever use 1Cover again - had a legitimate claim, which was only around $500 and yet they made the process incredibly difficult. The first instance was a blanket refusal and I had to quote their own pds for them to even look at the claim. Disappointing experience - but i guess not surprising given its an insurance company!!
1 comments on this review
I regret that we provided you with bad service and a poor customer experience, it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. I will certainly pass your information to the Claims Manager to review and implement necessary processes. Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. Regards, Sophie
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