• Hi Charmaine,
    I regret that we provided you with bad service and a poor customer experience, it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. I will certainly pass your information to the Claims Manager to review and implement necessary processes. Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. Regards, Sophie
    Reply from 1Cover representative