- Overall
3.3Overall
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Customer Experience
1Customer Experience
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Value for Money
8Value for Money
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Claims Experience
1Claims Experience
1Cover review by Leeanne Salon
Claim not allowed
My mother died the day before i was set to cruise. I called to cancel and claim the costs of the cruise back and was told it would not be allowed as my.mother was over 85 years old. Very disappointed.
1 comments on this review
I'm sorry to hear of your mum's passing, our sincerest condolences.
We truly regret that we were unable to assist with your claim. Of course, we consider all claims on a case-by-case basis, and our aim is to work towards a solution. If you’re unhappy with the outcome of your claim, you can choose to have the original decision reviewed by emailing your policy details to [email protected]. Thank you for taking the time in leaving a review. Regards, Sophie.
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