• Hi Narelle,

    I’m sorry to hear of your missed ports. If you have lodged a claim, you can choose to have your claim escalated and reviewed by an independent panel if you wish.

    To organise a review please email your policy details outlining your complaint to [email protected]

    Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.

    Regards, Betty
    Reply from 1Cover representative