- Overall
3.7Overall
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Value for Money
3Value for Money
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Claims Experience
3Claims Experience
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Customer Experience
5Customer Experience
An unsatisfying experience
I took out a comprehensive travel policy for one year to support me in my global travel. When my laptop was stolen from my luggage in Vancouver, 1Cover found some PDS "fine print" to wriggle out of paying for my $1,500 claim. Then my entire bag was stolen in Mexico a few months later. Again, 1Cover found policy wording to support a non-payment for my claim. This was eventually overturned when I made a formal complaint, and I received some reimbursement. Both of these claim experiences gave me serious doubts about the coverage of my policy, especially if I was to need medical treatment while travelling. I lost a lot of sleep worrying that I wouldn't be covered by 1Cover if I fell sick during my six month journey through Central America. Based on my experience, I wouldn't recommend 1Cover, and I've been letting lots of other travellers know of what happened to me with this company.
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