- Overall
1.0Overall
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Customer Experience
1Customer Experience
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Claims Experience
1Claims Experience
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Value for Money
1Value for Money
Worst insurance company do not hand them a cent they will leave you stranded
Quite happy and easily will take your money, offer you 24 hour emergency help where all they offer is a chat on the phone, due to branches being closed. After waiting the 10 day claim waiting period i was told i needed to have a meeting and that it could take 4 months even though i am still overseas and in desperate need of a phone etc which was stolen, and provided police report, proof of purchase and receipts on all items stolen from me, a witness and contact number. Yet they cancel my claim until i return home or my 4 month period expires. Thanks for nothing but wasting my time and money on travel insurance that riddled with asterixs even the most dedicated competent person would not want to waste the time or effort to have a No result at the end of the day. Very disappointed and would not recommend.
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