Do not use this company

After asking me to provide multiple documents to support my claim (delayed luggage resulting in around $1000 expenses and two items stolen from luggage) my claim was denied. They said my basic package didn’t insure me for delayed baggage. So why ask for all the receipts, travel docs and a letter from the airline!! And as far as the stolen luggage- a camera and new shoes, the camera isn’t covered as classed as a valuable item. The shoes are covered but with $100 excess, I may be entitled to $20 if I jump through several more hoops!! What a waste of time getting insurance.

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