- Overall
1.0Overall
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Value for Money
1Value for Money
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Customer Experience
1Customer Experience
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Claims Experience
1Claims Experience
Don't expect payout on claim!
We have used this company many times & recommended to our friends, based on the great reviews. Unfortunately this company was great until a claim was made. The insurance was taken out at the same time as the trip was paid, which was about 10 months prior to travelling. Unfortunately 5 days prior to the trip my husband had an accident & broke his arm, but as this did not affect his ability to fly we did not advise the insurance company of his accident. Big mistake! My husband had paid for a tour in Europe, which cost $6,000.00, but due to his accident he was unable to go on this tour. On arrival in Europe, 6 days after the accident, we advised the insurance company of the accident, in the expectation that any claim we made would be honoured. We completed the paperwork when we arrived back home only to discover that no, they wouldn't cover because we didn't advise of the accident before the trip & also any accident that happens before you go, that doesn't cause cancellation of the trip, isn't covered, They sent copies of their documents which states this is so. I have to say I did read the PDF document when the insurance was taken out but I didn't take note of that point. It's obviously a case of buyer beware & believe me I'm very aware now.
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