Value for Money
8Value for Money
Easy to buy but hard to cancel
Received poor customer service whilst trying to cancel a policy (forgot to add something to the policy so we had to cancel and got a refund) via email correspondence. I felt like I was given a run around by the agent when a much earlier resolution should of taken place. Despite the poor service, I went ahead and repurchased the policy.
The policy was easy to purchase and was bought at a reasonable price.