- Overall
2.0Overall
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Customer Experience
1Customer Experience
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Claims Experience
1Claims Experience
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Value for Money
4Value for Money
Do not use this company
This is the most difficult travel insurance company I have ever dealt with after many years of travel. We made a claim due to a lost item. After significant requests for documents which were all provided the company continued to ask for more. The claim was approved but for an amount that was completely different to the companies PDS document. When we attempted to ask questions the claim was then declined. We tried to make a formal complaint and told they had no internal dispute resolution team which is outside requirements. After much disagreement we eventually spoke with a complaint officer. We ultimately had to make an AFCA complaint to resolve the issue faster. Do not insure with this company!
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