- Overall
1.0Overall
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Customer Experience
1Customer Experience
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Value for Money
1Value for Money
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Claims Experience
1Claims Experience
Terrible claims process
What would appear to be a startlingly clear bona fide case for a claim (flight from Boston to New York was delayed 4 hours so we missed our Qantas flight back to Australia; when we had given ourselves a clear 5 hours 50 minutes between flights to budget for any delays) was rejected based on the minutiae of their exclusion criteria (pivoting in this case on a requirement for SIX hours stopover): so exhaustive and draconian as to render the policy impervious to claims
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