• Hi Cecile, I'm sorry your had a negative experience. It it unusual and unacceptable for us to take many weeks to process a claim, and I apologise for this. If you can provide me with your claim number, I will communicate your feedback to the right people, and investigate to find out what caused the delay. Thanks, Anna
    Reply from InsureandGo representative
  • I had the same experience Cecile after 3 months now going to the travel insurance ombudsman.
    Reply from Carole Blackman