Be aware! Scam Insurance! Waste of Money. Terrible Service. Don't Bother.

Purchased top gold cover thinking we were covered for all eventualities. Our cruise component of our holiday was cancelled (full refund given by Cruise Company) but we have been left out of pocket for all of the rest of the holiday, flights & accommodation, as our wonderful insurance policy we took out covers us for nothing! We made 3 separate calls InsureandGo only to be met with rude, stern abuse like treatment with the same answer to any question asked "Refer to your PDS (Product Disclosure Statement) as you are not covered". It does not matter what the question is, you get the same response. One rude gentleman told me that the PDS states you are not covered for travel to China! We were not going to China! Go figure.
Don't waste your money with InsureandGo as they promise you the world to get your business / money but deliver nothing via their Product Disclosure Statement with a standard generic response of "You're not covered!
I will be making a complaint to The Australian Financial Complaints Authority (AFCA) as well as contacting A Current Affair to see if they will help getting the word out about how truly terrible this company is and how everyone should think twice before falling victim to their false promises of coverage.
Not happy InsureandGo!

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