- Overall
3.0Overall
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Claims Experience
3Claims Experience
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Customer Experience
3Customer Experience
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Value for Money
3Value for Money
Claims process designed to put you off
Claims process was initially OK but kept on asking for more information that was of dubious relevance although for one bit of information that reduced the claim they required no supporting information. You can upload information initially but none of the subsequent additional information - this has to be emailed and they "can't open the attachment" was a tedious regularity. Eventually the claim was accepted more than 2 months after initial claim, which was more than a month after the loss because getting all the documentation they require took more than a month. Once the claim was finally approved, they took 3 weeks to pay it ("up to 10 business days" - yeah right).
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