Misleading Company - Won't pay out on claim

I purchased top insurance cover for a 2 week trip to Morocco. On our return a flight from Marrakech to Casablanca it was delayed by 90 minutes meaning our connection to Doha was missed. All flights out of Casablanca were full and we were stuck there for 48 hours. I put in a claim to Tick Insurance for expenses incurred due to the delay which was out of our control. My claim was 'declined' because the delay was due to Operational Constraints and not to weather conditions, a strike, industrial action or mechanical breakdown. A delay is a delay and clearly the airlines fault as they sent us an email apologising. Tick Insurance provide appalling service - will never consider them again.

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