• Hi Stephane, I'm sorry you had a negative experience. As I mentioned in reply to your review on Product Review, I would recommend you contact [email protected] with your claim number to have your case re-investigated. Thanks, Anna
    Reply from Insurance Representative
  • I don't see how the outcome could be any different since your company agrees that they will not reimburse any amounts related to cancelled flights.
    Reply from Stephane Elmosnino