• Hi Kim, thank you for your review. We do have a 24/7 Emergency Assistance number, which is accessible 24hrs all year round for emergency incidents. For non-emergency related enquiries, the claims team will aim to respond to you within a few business days. I'm sorry to hear of your experience with Zoom, but if you wish to get in touch with us so we can look in to this further, please don't hesitate to email: info@zoomtravelinsurance.com.au. Thank you again for taking the time to write us your feedback! Kind regards, Sarah, Customer Service
    Reply from Zoom Travel Insurance representative