- Overall
1.0Overall
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Customer Experience
1Customer Experience
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Value for Money
1Value for Money
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Claims Experience
1Claims Experience
Go with QBE
I needed to Make a Claim to change my return flight whilst I fell ill in Mexico on transit to the USA.
The claims team got back to me after 2 days (via email) insisting I see a Doctor in Mexico.
By then I was on my way to the USA& asked if I could submit supporting medical documentation from a US Doctor.
Zoom never even responded to me.
I ended up paying $1000 to change my flight home.
Don’t use Zoom travel insurance- you will simply be wasting your money.
I’ve only ever had to claim for travel insurance once in 30 years of travelling (this was the second time). It was with QBE & they were excellent.
1 comments on this review
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