- Overall
2.7Overall
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Value for Money
3Value for Money
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Customer Experience
4Customer Experience
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Claims Experience
1Claims Experience
Zoom Travel Insurance review by Jimmy Lever
Impossible hoops to jump through.
Zoom would not accept my flight details printed directly from my Qantas account. I had a police report from Greece and Zoom still wanted proof I was in Greece!
They had to have proof of travel in the form of an itinerary, which came via email, which was deleted and Qantas could not reproduce. What a nightmare.
Why!
Then they depreciated the value of my stolen phone.
1 comments on this review
However, if you are unhappy about the outcome of your claim you can choose to have your claim escalated and reviewed. To organize a review please email your policy details outlining your complaint to [email protected]
Here at Zoom, we do pride ourselves on our customer service standards and I do appreciate the feedback you've provided us. If you have any further questions please don't hesitate to give us a call on 1300 049 880 or you can email us at [email protected] Kind Regards, James, Customer Service
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