- Overall
4.0Overall
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Customer Experience
4Customer Experience
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Value for Money
4Value for Money
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Claims Experience
N/AClaims Experience
Out of pocket and not happy
WARNING read the fine print & never take the sales person as honest & that they will explain all. Hi do to unforeseen circumstances we had to cancel our cruise we contacted cover 1 the advise from them was we are not be going to process the claim for you because your reason for cancellation is not valid under our policy criteria . So our claim was not honoured and our insurance cost was not refunded for the insurance policy was not used. This travel insurance company will never be used by us again neither will we recommend to anyone so we were out of pocket for quite a large amount of money not happy.
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