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Value for Money
1Value for Money
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Customer Experience
1Customer Experience
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Claims Experience
1Claims Experience
Motor Bikes And Quad Bikes Not Covered Beware!
We recently took out 1Cover travel Insurance to go to Europe. In Santorini we hired a Quad bike as this is the most common mode of hire transport on this
Island. Unfortunately we had an accident. We immediately called 1cover for assistance as there was a dispute over what we should pay. We were told as it was Sunday no one could help us unless it was a medical emergency and to call back the following day. We were then forced to Pay One Thousand Euro on the spot or go to Jail until the judge was available, so naturally we paid. I spent our next two days of our 3 day trip to the Island getting police reports, receipts, quotes etc so I could support our claim. I also emailed 1cover that day explaining every detail and got a reply telling me what I needed to provide to claim. At NO TIME was I told they didn't even cover bikes. I then emailed 1cover on my return to Australian checking what else was required by them to claim and spoke to them on the phone. Again I was not told I was wasting my time. I got documents in Greek translated and went to great trouble. After not hearing back from 1Cover in the ten day time frame I rang them. After 43 minutes on hold I was told the policy does not cover bikes and to read the PDS. Great! Firstly the PDS tells you want vehicles it does cover but no where does it say "we Don't Cover Bikes", secondly nobody previously told me all my efforts were in vain and that I was wasting my time.
Still 3 weeks later I have had no formal response to my claim. Thanks for nothing Alliance. I will never use you again and as I work in the insurance industry I will sure to spread the word about your poor service and misleading information.
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