- Overall
5.7Overall
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Value for Money
5Value for Money
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Claims Experience
5Claims Experience
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Customer Experience
7Customer Experience
Check Your Cover Closely
It’s a comfort in one regard to have insurance and often a necessary, however for luggage claims the rules are tight and somewhat inconvenient. Make sure you consult and check your cover closely.
We had hassles trying to claim poor handling by Delta Airlines but because of language barriers, chaotic airport experiences and tight transit deadlines, we were not able to get a damage reference number. Even if we did the excess cost was higher than the repair or replacement of the bag.
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