
- Overall
2.7Overall
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Claims Experience
1Claims Experience
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Value for Money
5Value for Money
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Customer Experience
2Customer Experience
Nightmare!!
I cannot imagine a worse experience. My house was broken into more than three months ago. The front screen door and wooden doors were smashed. I had no less than six people come to my home for various quotes and inspections. My door was barricaded with ply wood for safety - meaning I couldn't use the door - not to mention fire safety issues. 7 weeks and many complaints later - a temporary door was installed. It is now 14 weeks since the break in and no repairs have been done AT ALL.
I asked to be paid out so I could do the repairs myself - the value of the pay out fell by more than a third immediately. It took more than eight weeks for any agreement on key electrical items to be replaced and I need them for work!! Every small bit of progress takes a multitude of emails and phone calls. I am very distressed and stressed.
DO NOT GO THERE
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