Bad service , won't refund my money

I didn't renew my insurance as it was ridiculously over priced . They automatically renewed my policy. When I called about money being taken out of my account t was told yep we can refund that , call today as no refund hit my bank , when I questioned this the team member kept talking over me to the point I had to say will you let me speak . I was lied to and feel like they are trying to steal my money as my policy is no longer with them and they took money out of my bank without my permission.and the fact I had to chase them up about the refund when the email I received said my request would be processed in 48 hrs ( 6 days later) poor service don't use this company.

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